CSI (7): CSI meets expectations

When the first critical and cynical blogs on CSI:NYwere starting to appear I was starting to get some mixed feelings

For exact numbers we either have to wait for CSI or the Electric Sheep Company to come with traffic stats and onRez viewer downloads and compare them to next weeks' Headcount by Tareru Nino. I do believe though that the average number of concurrent logins is higher these days. I'm not saying it was a smashing success. The massive number of islands, the fuzz upfront made us expect a lot. Again, too early to tell. There may well be ROI's made, but not sure which. I hope it'll continue though. Haven't had time to start solving the murder yet, but I for one like the concept. Me liking something isn't a guarantee that it'll make you millions though. (CSI (5) The Aftermath)

Finally, the Second Life Herald posted an article that kind of tried to sink the project.

A virtual recession may threaten the metaverse, as service workers hired to meet and greet noobies suffered mass layoffs today. The layoffs are part of a significant downsizing in the number of CSI:NY sims - perhaps due to a less than enthusiastic response to shark jumping, couch potato marketing of immersive games to television viewers. At this time last week, some enthusiastic reports were suggesting that CBS television's CSI:NY/Second Life hookup could yield as many as 1 million new players. However, that enthusiasm has been tempered by reality. (CSI:NY shrinks by 93%)

I've discussed that post with my good friend Aleister Kronos who has some reservations on the subject as well. There are a few things that don't really fit in. First of all, we came to watch the show and it carried a lot of Cisco sponsoring. Secondly, there was some exaggeration in the announcements, in the way that Hollywood usually does

Just yesterday I spoke with Chris Carella (Satchmo Prototype), Electric Sheep's Chief Creative Officer. I asked him what they thought of the result. Here's what he replied:

"Believe it or not, despite the blogs, everything is going exactly as planned. We purposefully had many many extra sims and staff the first 2 nights as a just in case precaution. There are few user experience worse than not being able to log in or even worse crashing the grid.



We're right on point with ours and CBS' expectations as far as number go. I've been impressed with how many people are still signing up a week later. It's to soon to get a good feel on retention numbers. Our expectations were never the millions of people the SL community expected. The % of people who went from TV to SL are well in line with our other TV experience and CBS's other efforts in cross media.



TV is a passive medium. It's really hard to get people from watching TV, to their computer checking out a website an downloading an application. However, those that do make it become more valuable customers. They spend 2-3 times longer a week with your brand and they will tell others how cool your show is".

The show has had about 16 million viewers, of which some 80.000 signed up for an account in the last week. That's a response of 0.5%. My marketing knowledge is a little rusty, maybe Nic Mitham from KZero can say some clever things on that, but as far as my memory serves me 0.5% is a very acceptable response. Truth is, we don't know if those 80.000 signed up because of CSY:NY. If we look at groups in Second Life, the CSI:NY group is the largest at the moment, having close to 1200 members, but the group for "the Office", which was much more viral and smaller in setup has about 675 members. And if they signed up for CSI, how many of those will stay?

There were those who had expected more than a million of new residents to sign up. Like a 5% response. That would have been awesome, a smashing success. Such a smash hit isn't build overnight though. If the 80K signups is a reliable figure to go by, I would say that the Great Satchmo has every reason to be happy. By marketing and advertising standards it's good. It got publicity and people still come to the CSI:NY sims. Everybody is entitled to his / her opinion. I'm inclined to look at it in a positive fashion. It's been a first time experience. We've got lots to learn. But we'll get there