Intel and Qwaq team up to crack the Virtual Workspace

Ever since the plans were on the drawing table 3-D based collaboration software developer Qwaq has kept its eye on the price: The virtual workspace for the enterprise. It resulted in an environment where focus didn't go out to slick avatars, but towards integration of office applications.

Earlier this week Qwaq made a joint announcement with Intel according to which Miramar, a 3-D information space technology originally developed by Intel Corporation's research labs, will be brought to market by Qwaq, which reminds me somewhat of the joint collaboration of IBM and Linden Lab. It shows that the major players on the technology market understand the potential of 3D environments, have been working on it themselves for years, but failed to crunch the 3D-ness and need to team up with new emerging specialist companies, which in their turn could use a big partner to crack open closely sealed corporate IT doors.

First Intel is/will be using the Qwaq technology internally to improve their teamwork, an act which they apparently didn't get together in Second Life, where they also have a strong presence. It will enable information, which is now only available to individual departments or divisions, to be easily accessed and shared across the enterprise, in dynamic unified views.

Secondly, Qwaq and Intel plan to work together to integrate Miramar technology into a new cross-platform edition of Qwaq Forums, which is expected be available next year. As for Miramar’s backgrounder, the software with immersive 3D and 2D components was originally developed by Intel Architecture Labs aimed at increasing the productivity of distributed enterprises by enabling new information visualization capabilities across distributed teams.

A very thorough article on the collaboration was posted online yesterday at the TechRadar magazine and originally featured in PC Plus issue 274. Here's the introduction

Working in a virtual world

Leave your car - and yourself - at home. Here's a virtual office
you can actually work in.

The use of virtual worlds and genuine 3D interfaces for anything other than fun and frolics has been a long time coming.

Granted, virtual worlds such as Second Life get an awful lot of media coverage, but until recently they remained a niche activity, even among the gaming community.

However, thanks to years of research by Intel and a collaborative effort with a specialist company known as Qwaq, 3D visual metaphors in general and virtual worlds in particular are becoming the latest business productivity tools, used for all kinds of collaborative work, from conferences and training sessions to work groups and project management.

The story of Intel's involvement in 3D interface and collaboration technology is actually rather convoluted. To make sense of it all, PC Plus met up with Intel's Cindy Pickering at the recent IDF conference in San Francisco. According to Pickering, it all started in the late 1990s with a project known as Miramar in which Intel Architecture Labs was investigating the use of 3D metaphors as alternatives to conventional, fl at 2D workspaces.

3D Multitasking

The research began by observing how client PC users coped with complex multitasking and then studying the effects of adding a third dimension to the user interface. "Going back and forth between lots of windows introduces a lot of task overhead. Having that third dimension allows you to put things aside in a different way that means they're still visually available, but without dominating the virtual workspace," Pickering explains.

Read the full article here.

Real Work in Virtual Worlds

One of the questions that have crossed my mind a lot in the last year is on how to make virtual worlds fit for business. So when I received Forrester's thoughts on this in the report "Getting Real Work Done In Virtual Worlds" (January 7, 2008) I was anxious to know how they would answer the question.

Here's the Executive Summary:

"Virtual worlds like Second Life, There.com, and more business-focused offerings are on the brink of becoming valuable work tools. Major companies and public-sector organizations — such as BP, IBM, Intel, and the US Army — are investing heavily in virtual world technologies. But it’s still early, pioneering days. You’ve practically got to be a gamer to use most of these tools — setup can bearduous, navigating in a 3-D environment takes practice, and processing and bandwidth requirements remain high. But within five years, the 3-D Internet will be as important for work as the Web is today.

Information and knowledge management professionals should begin to investigate and experiment with virtual worlds. Use them to try to replicate the experience of working physically alongside others; allow people to work with and share digital 3-D models of physical or theoretical objects; and make remote training and counseling more realistic by incorporating nonverbal communication into same-time, different-place interactions."

For me, the Executive Summary doesn't answer the question. The summary doesn't provide answers to how we should go about business in virtual worlds and why it is important. The table of contents holds a good promise though:

1. Much Of Today’s Technology Leaves Communication Problems Unsolved
2. Now Entering: Virtual Worlds As A Real Business Tool
3. Virtual Worlds Can Reduce Costs And Improve The Work Experience
4. Lots Of Fantastic Efforts Are Going On “In World”
5. What’s Holding The Business Use Of Virtual Worlds Back?

You can find the Executive Summary and order the full report here.

To get into a little more detail: The problems of today's technology are challenges, such as working together in real time while in seperate locations, expenses and climate stress while traveling to conferences and events and training on complex equipment and hazardous environments are topics that could well be adressed by virtual worlds.

However, the future of Virtual Workspaces is not in naming the obvious. I think there won't be many people that see a 3 dimensional space as an added value to, let's say Real Estate development or as an extra medium for automotive companies to play with prototypes and receive user feedback.

The Forrester report offers quite a list of 'practical' situations in which you can use Virtual Workspaces to conduct business:

• Holding new and improved virtual meetings
• enhancing military training and simulation
• providing therapy, counseling and medical information
• recruiting from a worldwide labor supplu
• conducting virtual trade shows and conferences

The report actually names a dozen more suggestions, and gives explanations, but you'd have to order report yourself to find out which ;)

The report doesn't tell me how we can conduct down to earth business. For example, in which way would Virtual Workspaces enhance logistical services, construction, food & beverage, law firms etcetera. When virtual worlds get more direct api's to office software (charts, spreadsheets, word processing) it seems the Virtual World has a lot to offer for every part of companies except the actual workfloor where the products are made.

Your expectations of the Metaverse in 2007

This evening I took some time again to skim through my Linked-In network and browsed the questions from my connections. There's this lad, Rick, who's working on a thesis on Second Life and the metaverse. He posed this question:

Has Second Life in 2007 raised or lowered your expectations for the
Metaverse?
Since the big hype in October of last year those who have been watching the Virtual World of Second Life have seen the hype come and go. But what have we learned from the most successful metaverse up to now? Has it raised or lowered your expectations for a social virtual world?

Now I had a bit of a fight with Linked-In tonight. My answer was too long (apparently 4000 characters max), I tried adding the last bit by clarifying, tried editing and finally deleting and start over again. However, that didn't work either as it said I had already posted. So here's my answer:

Early 2007 I said that the age of the Digerati was gone and that 2007 was the beginning of a new era, that of the Metarati, the visionairs that bring us the metaverse. It truly has begun. It's not just Second Life, but the whole industry.

The year isn't over yet and we've seen over 2 billion US$ in investments in the Networked Virtual Environment Industry. It's not just SL: It's platforms like Qwaq springing up for business, it's Neopets going 144 million subscriptions strong, it's Hipihi, Novoking and the other Chinese booms, it Football superstars and Barbie Girls boosting the extraverse (branded worlds) and it's Sony Home or Eve Online with the new Crytek engine bringing us superior graphics

Over the past year Second Life has drawn more media attention than any other virtual world, respectively positive and then later ill-informed negative publicity has driven the world of Second Life into a hype cycle, especially in the Dutch Press after the Dutch PCM Web (Personal Computer Magazine) picked up a story by the LA Times that companies are getting disappointed in Second Life.

It is another sign of old media living in total oblivion of what is going on.

"After an enormous hype om Second Life more and more 'experts' are getting sceptic on the added value of Second Life to business. Online visitors aren't big shoppers, but are mainly looking for entertainment" reads the introduction. Where did this come from? There's hardly a real life company to be found in Second Life that's actually selling stuff. If it ain't on offer, we can't buy it.
"Successfully promoting your company inside the virtual world of Second Life shows to be harder than expected. More and more marketing departments conclude that Second Life residents feel like visiting their online stores. "Actually there isn't any convincing reason to be present in Second Life" says Brian McGuinness, a Hotelchain bigshot in the LA times, and thus his company left Second Life"

Most of these 'marketing departments' probably have never seen Second Life from the inside. Many companies just use Second Life as another medium for corporate communication... without understanding it. It's back to the early 90's when serious companies launched crappy (excuse me) Frontpage websites.

In most cases there wont be a ROI (return on investment) indeed for the year to come, or even the year after. When will companies see that Second Life is not a commercial, a product flyer?
There are companies that dig SL though. Have a look at Intel and Cisco giving tech meetings and classes on Java and other skills. take a look at Philips taking surveys, or at ABN Amro organising sponsor events for non profits.

One of the most telling lines in this article is the following quote: "Analists from Forrester (yay, the big reasearchers) have calculated that at prime time there are only about 35,000 to 40,000 visitors in Second Life" Okay, prepare for another research paper (usual rates about $ 1.000,- US dollar / hard cash) telling you the same the counter on this webpage -an many many other websites - will show you every single day. The good news is: You don't even need to pay me L$ 1,000 to get this info. (Concurrent Logins as per june 07, now over 50K)

Now the Dutch seem to have been in the grips of hypecycles for several years now, on a range of subjects. The nation is becoming governed by the whims of media. The point is that most companies don't really have a clue either to what they want from a virtual world like Second Life. It still seems like many companies establish a presence in Second Life because everybody does so (that's no longer valid). It's like users: If you register for SL and have no idea what you want to do there, you're likely not to return. You're at a loss. Companies should have a goal in Second Life as well. Innovation, Exploration, Crowdsourcing, User Acceptance, Branding, Sponsoring whatever, just make up your mind and set some goals...

Aside from the misperceptions I have seen the virtual worlds grow. Many new startups stir up competition, challenging each platform to innovate and stay at the top. There’s the promise of new and converging media with projects like CSI:NY, The Office, Gossip Girls and the Korean Que Sera adding interactivity to television, which make me believe we are making progress on making these worlds fit for business. So yes, sofar 2007 has definately raised hopes of making the metaverse fit for business. Virtual Economies are the fastest growing economies on earth. Advancement in terms of stability and scalability are made in rapid succession. It's an enormously varied landscape though, different cultures, people and habits. A wide variety of engines are used to drive these worlds. Some are java-based, some are desktop applications that connect to grids and some are using streaming technology. It's almost impossible to try and define these worlds, let alone find ways for identity management unified communications, interoperability and portability for the sector. These are the steps we have to make these worlds an integral part of our daily work or leisure time.

Charting the new Worlds

UPDATE: The numbers in this blog are old. There will be an update shortly.

This blogentry was posted first at the Virtual World blog powered by Sogeti Sweden. As it is a new blog I gave an outline of the market we're dealing with. Several bits and bytes have appeared on this blog before - VeeJay

It's a brave new world out there, the question is which world? We've seen the industry of virtual worlds explode in this past year with billions of dollars of capital funding, takeovers and corporate builds. Over the past year Second Life has drawn more media attention than any other virtual world, respectively positive and then later ill-informed negative publicity has driven the world of Second Life into a hype cycle (as defined by Gartner).

Networked Virtual Environments

There's more to it though. There's not only a brave new world out there, it's an entire universe. It was also Gartner who did a short report on virtual worlds in december 2006 and introduced the term NVE, Networked Virtual Environments as an overal term for the industry, their definition:

An NVE is an online platform in which participants are immersed in a three-dimensional representation of a virtual space. Other, analogous, terms for
NVEs in the market are metaverses and virtual worlds.

It's not a 100% definition as the industry also includes 2D spaces. I'd like to use it as a term for the entire universe whereas I would reserve the usage of the metaverse for a specific section in the industry.

So how big is the market we're talking about?

A very good kick off was given at the Virtual World Conference in San Jose (10-11 October 2007) by Christian Renaud. He put in some good effort to come up with a list of about 75 Virtual Worlds with subscription numbers.

This subscription pie is based on the number of subscriptions per virtual world. Adding up to a grand total of 465.000.000 registered users. Wow, that's huge. That's the entire population of North America, or the entire population of Western Europe. And this is not even counting the Asian (Ralph Koster estimates the number to be close to 2000!).

This might be an unbelievable number. We have to put that into perspective. People do sign up a lot, then drop out. The current number of registered users in Second Life is about 9.2 million of which close to 2 million are active. Christian Renaud estimates the total number of active virtual world residents to be close to 50 million. Still, the number of signups is impressive. Let's take a look at the Social Network list on Wikipedia; it gives a list of 85 community sites totalling 1 billion registered users. Like web 2.0 sites, we do travel a lot. We sign up, play around and then move to the other world / site. And there's people like me. I'm registered at about 15 Virtual Worlds.

A division by Universe

This is the division of the NVE's I'd like to make

How do we use these worlds?

A quick and easy split up is to say we use these worlds for social activities (i.e. Social Network Worlds) and for personal recreation (online gaming). But we also start to use these worlds for business purposes: online meetings, training, simulation, promotion, recruitment etcetera. Where does the business fit in? There's a number of platforms out there that could be considered as being typical business environments. Like Qwaq with office applications and Forterra which focusses on training and simulation. And then there are the intraverses. These have a business oriëntation as well. The chart below shows the division by usage focus. There is business on Second Life, but Second Life is not focussed on business.

What is my audience?

Each world has its own culture and its own demographics. The chart below gives an overview of agegroups. It's not a demographic of the VW residents but an overview of worlds focussing on a specific agegroup. Teen Worlds are growing fast in the sector. There's no world yet that has a focus on elderly people yet. The virtual residents are generally young people. But there will be a market for elderly people, I'm sure. One of the problems of a lot of elderly people is a lack of social contact. We'll be seeing our first virtual elderly home in a few years time.

Genderspecifics

In a virtual world there probably is no discrimination by gender. For example. Construction is an industry in which we usually find very few women. Perhaps it's prejudice, but the genereal thought is that women can't carry a load of bricks. Physical inhibitions don't count in virtual worlds. Another point is that we use avatars, representations, choosing whichever form we like. I know enough men dressing as women or vice versa in Second Life. Likewise, most worlds are open to both man and women without specifically aiming at a gender. There are a number of worlds however that are specifically targeted at teen girls. I've called them Girl Worlds. They're usually running on an extraverse, being brand driven. Examples of these are

• Barbie Girls


• goSuper model (on watAgame software)


• Doll 2.0 (on watagame)


• CosmoGirls (on There.com software)


• Elle Girl (on Why Robbie Rocks)


• Girlz Own (on Mindscape)


• Cartoon Doll Emporium,


• Stardoll,


• Girlsense

Here's a chart of the marketshare these worlds have:

Finally, it's an enormously varied landscape. Different cultures, people and habits. A wide variety of engines are used to drive these worlds. Some are java-based, some are desktop applications that connect to grids and some are using streaming technology. It's almost impossible to try and define these worlds, let alone find ways for unified communications, interoperability and portability for the sector.